GMR Run Delhi And Hyderabad Airports Recognized With ‘Voice Of Customer’ By Airports Council International

Both the Indira Gandhi International Airport (IGIA) in New Delhi and Rajiv Gandhi International Airport (RGIA) in Hyderabad run by GMR group have bagged the Airports Council International’s (ACI) prestigious 'Voice of Customer' recognition, reports Hindustan Times.

The 'Voice of the Customer' recognizes airports that continued to prioritize their customers and remained committed to ensuring that their voice was heard during the Covid-19 pandemic in 2020.

"This ACI recognition is a testimony to the fact that the airport community and stakeholders have given their best to take care of passengers' needs without compromising with their comfort and experience. I thank all of them for Delhi Airport getting this unique achievement," Videh Kumar Jaipuriar, CEO of DIAL said.

"We are honoured to receive this recognition in such critical times. This speaks volumes about the hard work and commitment of the entire airport community and all stakeholders who made it possible and diligently work round the clock to ensure passenger delight," Pradeep Panicker, CEO of GMR Hyderabad International Airport, said.