TRAI Directs Telcos To Improve Quality Of Telecom Services

The Telecom Regulatory Authority of India (TRAI) held meeting with major Telecom Service Providers (TSPs) on Friday (17 February) to review the issues related to quality of telecom services being faced by consumers and the menace of unsolicited commercial communications (UCC).

The telecom regulator directed telcos to take urgent steps to demonstrate visible improvement in quality of service and quality of experience by consumers, according to a statement by the Ministry of Communications.

Further, the telcos were also asked to analyse the issue of call muting and one way speech and take corrective action on priority.

While rolling out 5G network, telcos should ensure that there is least disturbance or degradation of QoS of existing telecom services.

Telcos were further informed that TRAI is closely monitoring the incidences of long duration network outages that adversely affect quality of services and consumer experience.

All the telecom providers were asked to report such outages to TRAI in any district or state.

TRAI may consider bringing suitable regulation in this regard, if required, the statement said.

The regulator also asked telcos to plan and implement systems for online data collection for QoS benchmarks and their processing to generate performance reports with License Service Area, State level or lower granularity.

This will simplify process of QoS performance reporting by TSPs and thereby reduction in compliance burden, the statement said.

Further, considering the scale and size of network, being set up for rollout of 5G services, and important use cases being developed by different industry verticals, TRAI asked telcos to implement systems for internal QoS monitoring by them on 24x7 and 360-degree basis. 

The exploitation of network features as per standard and adoption of AI/ML techniques for QoS monitoring and management was also suggested, the statement said.