If Faulty Cable Or DTH Connection Is Not Restored Within 72 Hours Customers Won’t Have To Pay, Announces TRAI

Telecom Regulatory Authority of India (TRAI) recently stated in a tweet that subscribers would not be charged if their faulty connections are not restored within seventy-two hours.

TRAI has asked cable operators to set up customer service call centres to assist subscribers in case they are unable to view TV channels. Faulty connections usually occur when a subscriber migrates from one company to another.

To promote transparency and provide greater choices to consumers, TRAI has overhauled the regulatory framework for Broadcasting and Cable services and brought in a new regime that allows customers to only pay for those channels that they watch.

“Consumer has complete freedom to choose their desired 100 Standard Definition (SD) channels within the network capacity fee of maximum Rs.130. The desired channels could be in A-Ia-carte Free to Air channels or Pay channels or bouquet of pay channels or any combination thereof,” said a regulatory release.

TRAI has also added that the regulations ensure due transparency. “Now, no hidden cost in the name of Set Top Box, Installation Charges and Activation Charges. TRAI has fixed MRP for each such item,” it added.

To Know What You See

To promote accuracy and transparency in Television Audience Measurement and Ratings in India, TRAI has also issued a consultation paper and has invited public comments on the same.

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