Fostering Paperless Office Culture: Railways Creates More Than 1 Crore Digital Receipts

In an endeavour to digitise workspace, more than one crore digital receipts and 16.8 lakh digital files have been created by Indian Railway officials on NIC e-office platform implemented by RailTel.

RailTel was entrusted with implementation of NIC e-office for the railways officials in a phased manner from April 2019. In three phases, RailTel has created 1.35 lakh users on NIC e-office platform over 216 establishments including zones/divisions/workshops of the railways.

RailTel has also provided rigorous training to users to handle the e-office platform efficiently and conditioned them to give up the habit of using manual file systems.

By replacing manual files with digital files, the railways is not only saving massive operational cost but also reducing carbon footprint by fostering paperless office culture. E-office implementation has resulted in enhanced transparency, quick and systematic disposal of files, and timely monitoring of pending files.

Due to availability of e-office, a huge amount of file work of Indian Railways could be done remotely during the nation-wide lockdown enabling them to continue their regular work.

NIC e-office is a cloud enabled software hosted at RailTel’s data centres. It is an effective way to shift manual file works in digital platform which is accessible from anywhere if accessed through secure VPN.

Talking about this project, RailTel chairman and managing director Puneet Chawla said, “Given the organisation size and geographical spread, it was a huge task for RailTel to transfer the entire manual filing system of Indian Railways on to one digital platform.”

“However, the most difficult part was to condition the users to give up the habit of using manual file systems and adapt the new system of paperless working. RailTel team has managed to complete the implementation before the laid down timelines and helped in adoption of the system successfully.”